Free home delivery
Provide free home delivery for all product over $100
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at crsworldwide@comcast.net.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Clearance items or unaltered purchases from our ‘Once a Year Sale’ are eligible for exchange only.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at crsworldwide@comcast.net
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Online Order Returns
For items purchased through our online store, we have a 30 day return policy provided that items are returned in original condition. We offer free shipping and free returns on items over $50.* Returns for online orders can be arranged by emailing crsworldwide@comcast.net. There is no restocking fee for accepted returns, and you will be credited for the full amount of the items purchased, provided that the items are returned in original condition. You are responsible for shipping the product back to The Watchful Eye’s, or dropping off the item at a Long’s store, after arranging in advance. A shipping label will be provided if you choose to return the item by mail.
*Personalized items, such as engraved items and rings that have been specifically sized, are final sale and cannot be returned. Gift cards are non-refundable.
Provide free home delivery for all product over $100
We ensure the product quality that is our main goal
Return product within 7 days for any product you buy
We ensure the product quality that you can trust easily